refund policy

refund policy 2016-11-19T16:20:50+00:00

aquabase & Accessory Refunds

Aqua Physical Limited respects the right to withdraw from an online purchase within 14 days after the day the item has been delivered.

You can return all or part of the order. For orders delivered in more than one shipment, you have the right to withdraw from your online purchase within 14 days after the day the last item has been delivered to you.

How To Return Items: The returned item(s) should be unused, undamaged, complete and in the original packaging. In order to receive a full refund, the return must be postmarked and sent to Aqua Physical Limited, Sea Dogs, 25 Mereside, Portland, Dorset, DT5 1PY, England, United Kingdom, within 14 days of your notice of withdrawal.

Upon your item(s) being received by Aqua Physical Limited, you will be sent an email confirming its reception. We will refund the purchase price for the item(s) as well as the initial shipment charge.

You will be refunded within a maximum of 14 days from the day we receive the returned item(s). You will be responsible for the shipping cost of the returned shipment. It is highly recommended that you use a return shipping method that provides a tracking number. Aqua Physical Limited cannot refund any packages that we have not received.

Denied Returns: If the returned item is deemed not to meet the above-mentioned criteria, the customer will be contacted via email within 30 days of receipt of the return. At that time, the customer will have the option to pay the standard rate for the shipping cost to send the item(s) back or forfeit the item(s). Instructions will be provided in the email on how to pay the shipping cost. After 30 days of no response to our initial email, the return will be automatically deemed as forfeited. If the customer elects to pay the return shipping cost, packages will be shipped to the original shipping address on the order unless otherwise provided. It is the responsibility of the customer to be available for receipt of the returned package. In the event that the customer is not available, the package may be left at the destination address at the discretion of the shipping carrier.

aquabase Warranty: The aquabase has a 1 year warranty and looked after properly should last a long time.

To initiate a return or order cancellation please email info@aquaphysical.com

floatfit Class & FloatFit Instructor Training Refunds

floatfit pop-up class and FloatFit instructor training can only be cancelled, changed or otherwise altered prior to 10 days before the scheduled date of the class or instructor training purchased. If you cancel prior to this date Aqua Physical Limited will provide a full refund.

No refund will be made or compensation paid in respect of cancellations, changes or other alterations made after 10 days before the scheduled date of the FloatFit pop-up class or FloatFit instructor training.

Cancellations, changes or alterations by Aqua Physical Limited: Aqua Physical Limited will endeavour to hold the FloatFit pop-up class and FloatFit instructor training on the scheduled date but reserves the right to cancel or postpone any class or training day.

In the event that Aqua Physical Limited determines it is necessary to cancel or postpone a class or training day, Aqua Physical Limited will notify you of such cancellation or postponement as soon as possible and will give you an opportunity to cancel (with a full refund of the payment you have made in respect of the class or training) or rebook an alternative class or training day if available.

Aqua Physical Limited is not otherwise liable for compensation in respect of any travel, accommodation or other expenses you have incurred in reliance on the class or training day proceeding on the scheduled date.

To initiate a cancellation of a class or instructor training please email info@aquaphysical.com

By completing a purchase at aquaphysical.com, you are agreeing to the terms of our Refund Policy. This Return Policy shall not affect your statutory rights, including your warranty rights applicable in case of defective or non-confirming items